Airborne 12ft Trampoline With Ladder & Shoe Holder

I had an issue with delivery (my error, needed to change address on day of delivery) the call was answered quickly, my query was dealt with efficiently and calmly. Thank you!

Not assembled trampoline yet as…will review this at later date.

Nice trampoline
Had to adjust some tubing where ends had flattened
Took longer to assemble than I thought
2 people - 4 hours
Threading the net was painstaking
Instructions weren’t great
Happy with the result though - looks good
Black colour blends into the garden

Received in very good time, easy to put together with clear instructions. Kids love it.

Fantastic product - just emailed the team to see if I could get some spare parts as the trampoline obtained some damage in the recent storm. They’re sending them free of charge! Thank you Titan Toys - awesome, fast customer service.

We brought this 12ft trampoline from titan toys purely on the reviews. It was a Christmas gift for our children. It came just before Christmas as promised but as you can imagine it's a very large product and weighs a lot so not the easiest to hide and check for missing parts, etc... Christmas day came, and the kids were very excited, but as it was raining, we decided to put it up on boxing day. When erecting it there was a spring missing which obviously put a stop to the build. There were also 4 extra nuts - it is a shane why extras of all screws/nuts/springs weren't included! We contacted titan toys for a replacement, and a replacement arrived a couple of days later. The build quality seems OK, however not much can be said for the quality control before the product was shipped to us. Any other time of the year it might not have mattered but as it was a Christmas present and the kids where excited it made a bad experience for us. I spoke with Alex and he said his manager would be updated and would contact to me in regards to this and in some way a small gesture of goodwill for the inconvenience and upset to the kids, but I'm still yet to hear from them. I feel they think matter has been resolved because they sent out a replacement not even a sorry in writing from the management.

When purchasing anything from Titan Toys as a gift, please check the parts or run the risk of upset children when something is missing.

Any future purchases will be made with your competitors

Posting again as was ment to give 1 star 👎