Airborne 12ft Trampoline With Ladder & Shoe Holder

Fantastic product - just emailed the team to see if I could get some spare parts as the trampoline obtained some damage in the recent storm. They’re sending them free of charge! Thank you Titan Toys - awesome, fast customer service.

We brought this 12ft trampoline from titan toys purely on the reviews. It was a Christmas gift for our children. It came just before Christmas as promised but as you can imagine it's a very large product and weighs a lot so not the easiest to hide and check for missing parts, etc... Christmas day came, and the kids were very excited, but as it was raining, we decided to put it up on boxing day. When erecting it there was a spring missing which obviously put a stop to the build. There were also 4 extra nuts - it is a shane why extras of all screws/nuts/springs weren't included! We contacted titan toys for a replacement, and a replacement arrived a couple of days later. The build quality seems OK, however not much can be said for the quality control before the product was shipped to us. Any other time of the year it might not have mattered but as it was a Christmas present and the kids where excited it made a bad experience for us. I spoke with Alex and he said his manager would be updated and would contact to me in regards to this and in some way a small gesture of goodwill for the inconvenience and upset to the kids, but I'm still yet to hear from them. I feel they think matter has been resolved because they sent out a replacement not even a sorry in writing from the management.

When purchasing anything from Titan Toys as a gift, please check the parts or run the risk of upset children when something is missing.

Any future purchases will be made with your competitors

Posting again as was ment to give 1 star 👎

We brought this 12ft trampoline from titan toys purely on the reviews. It was a Christmas gift for our children. It came just before Christmas as promised but as you can imagine it's a very large product and weighs a lot so not the easiest to hide and check for missing parts, etc... Christmas day came, and the kids were very excited, but as it was raining, we decided to put it up on boxing day. When erecting it there was a spring missing which obviously put a stop to the build. There were also 4 extra nuts - it is a shane why extras of all screws/nuts/springs weren't included! We contacted titan toys for a replacement, and a replacement arrived a couple of days later. The build quality seems OK, however not much can be said for the quality control before the product was shipped to us. Any other time of the year it might not have mattered but as it was a Christmas present and the kids where excited it made a bad experience for us. I spoke with Alex and he said his manager would be updated and would contact to me in regards to this and in some way a small gesture of goodwill for the inconvenience and upset to the kids, but I'm still yet to hear from them. I feel they think matter has been resolved because they sent out a replacement not even a sorry in writing from the management.

When purchasing anything from Titan Toys as a gift, please check the parts or run the risk of upset children when something is missing.

Any future purchases will be made with your competitors

Great trampoline, fast and friendly customer service. Would recommend. Especially like the fact this trampoline has a higher weight limit than most so an adult or kids friends can use it comfortably BONUS! Fantastic prices too!

Having 5 kids and been a childminder for 18 years, weve gone through a few trampolines over the years but this by far has to be the best one weve had. Very sturdy and robust, and being all black it doesnt look a complete eye sore in the garden even tho at 12 ft its an absolute beast. I w
Titan toys are by far one of the best companys I've delt with. Ordered the trampoline at the weekend and it was delivered by the Tuesday! We are currently waiting on the delivery of a basket swing and the communication with this company is totally forthright and honest. Can not fault them in anyway.